About Tidalis
We provide purpose-built maritime port management information systems, progressively shaped by our port clients around the world since 1985. PortControl is a modular tool designed for our community of harbour masters, pilots, line handlers, shipping agents, finance teams, port leaders, and their entire crews. It is rooted in expertise, delivering innovation that works.

Tidalis is a company that offers opportunities. We view diversity as an asset and provide both significant responsibility and ample chances for career advancement. Additionally, we value a rewarding work-life balance, respecting each person’s need for fulfillment beyond the workplace.

About Your Role
As a Junior IT Specialist, you’ll expand your knowledge of the IT world while receiving hands-on training. You will support our internal IT infrastructure and assist employees with their technical needs.

Key Responsibilities

• Technical Support: Provide timely and effective technical support to end-users, resolving hardware and software issues.
• System Administration: Conduct regular system checks, updates, and backups, ensuring system integrity and security.
• Network Management: Configure and troubleshoot network issues, maintaining reliable and secure connectivity.
• Incident Management: Log and manage incidents using our IT service management tool, escalating issues when necessary.
• User Training: Educate users on best practices and new technologies to enhance IT literacy and productivity.
• Documentation: Maintain comprehensive records of IT procedures, solutions, and configurations.
• Out-of-Hours Support: While 24/7 IT support is not required, occasional work outside regular business hours will be necessary for system maintenance and upgrades.

Skills and Qualifications

• 1–3 years of experience in IT Support or a related role.
• Proficiency in Windows and Linux operating systems; knowledge of network protocols and configurations.
• Virtualization and Docker experience are a plus.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate are advantageous.
• Strong problem-solving skills, excellent communication abilities, and a customer-focused approach.
• A demonstrated willingness to learn and grow in IT support.
• Ability to independently analyze problems and develop technical solutions.
• A degree in Information Technology or a related field is preferred.

What will you get in return?

• Competitive salary depending on experience.
• Competitive salary depending on experience.
• Workplace flexibility for a balanced work/life approach.
• Comprehensive benefits package and wellness program.
• Generous company-paid vacation days and holiday time.
• Challenging, collaborative and diverse corporate culture.Ongoing opportunities for learning and career development.

Additional Information

• This is not a remote role; only candidates based in the Vancouver area will be considered.
• Applicants must be permanent residents or citizens of Canada.